We understand that it may be necessary for you to cancel your course booking. If you do cancel, we will refund your payment in accordance with the policy as set out below.
You must provide us with notice of cancellation by email to firstname.lastname@example.org. Failure to do so will mean your cancellation will not be processed, and any money owed may be lost. If you provide us with notice of cancellation 28 days before the date of the course, we will refund you with 100% of your payment, minus any non-refundable deposit. We will be unable to provide you with a refund where notice of cancellation is received after this period. Where payment has not already been received, you will be invoiced for the amount owed. We do our best to run all scheduled courses. However, from time to time it may be necessary to cancel or postpone courses due to circumstances beyond our control. If this should happen, we will take all reasonable steps to notify you in good time. We will also refund 100% of your payment.