We understand that it may be necessary for you to cancel your course booking. If you do cancel, we will refund your payment in accordance with the policy as set out below.
You must provide us with notice of cancellation by email to email@example.com. Failure to do so will mean your cancellation will not be processed, and any money owed may be lost. If you provide us with notice of cancellation 28 days before the date of the course, we will refund you with 100% of your payment, minus any non-refundable deposit. We will be unable to provide you with a refund where notice of cancellation is received after this period. Where payment has not already been received, you will be invoiced for the amount owed. We do our best to run all scheduled courses. However, from time to time it may be necessary to cancel or postpone courses due to circumstances beyond our control. If this should happen, we will take all reasonable steps to notify you in good time. We will also refund 100% of your payment.
Exam & Practical cancellations
Your first attempt at an exam/ practical is included in the price of your course. Whether you book a standalone exam or are scheduled to attend for exam/practical after your course, you must provide us with notice of cancellation by email to firstname.lastname@example.org giving 7 days notice. Failure to do so will mean your cancellation will not be processed, and any money paid will be lost. If you wish to book another date for your exam or practical an additional fee will be required before securing a date.
The request to transfer to an alternative course, exam or practical date must be given in advance by email to email@example.com and in line with the cancellation policy notice periods. Typically, only one transfer will be allowed. Any further transfers will incur an additional fee.
Credits may be granted to customers for a number of reasons, but on all occasions will be confirmed by a member of the team via email. Any credit on customer accounts must be used within 1 year, otherwise the credit will be lost.