Our Policies

We understand that sometimes things can go wrong and in such circumstances, we are committed to dealing with complaints and appeals in a fair manner.  If you have a complaint or you wish to appeal a decision, please ensure that you read our Complaints & Appeals Procedures below.  If you require any help or assistance, please feel free to contact us on 02825650750.


File Type File Name File Size Last Updated

ETT Appeals Procedure

184 KB 20th Nov 2019

ETT Fraud Policy

149 KB 20th Nov 2019


160 KB 20th Nov 2019

ETT Complaints Form

137 KB 20th Nov 2019

ETT Equality & Diversity Policy

128 KB 20th Nov 2019

ETT Health & Safety Policy

357 KB 20th Nov 2019

ETT Data Protection and Information Security Policy

201 KB 20th Nov 2019

ETT Safeguarding Policy 2019

314 KB 20th Nov 2019

ETT Whistleblowing Policy

147 KB 20th Nov 2019

ETT Maladministration Policy

154 KB 20th Nov 2019

ETT Malpractice Policy

161 KB 20th Nov 2019

ETT Appeal Form

121 KB 20th Nov 2019

EAL Complaint-Form

176 KB 20th Nov 2019

Quality Policy Statement

109 KB 30th Apr 2019

ETT Plagiarism Policy

194 KB 27th Nov 2019

Offers & discounts

Special offers, discount codes and vouchers are available from ETT. Terms & conditions of use apply:

  • Some of our offers must be used within a certain time period or they become invalid.
  • An ETT offer can not be used in conjunction with any other offer, unless otherwise agreed by ETT.
  • From time to time ETT may also provide discounted prices for last minute bookings.  If you have already booked onto an ETT course the price at the time of booking stands.
  • If you wish to cancel your place on a course, the ETT cancellation policy will apply.
  • Other terms & conditions may be applicable, please contact us for further information 02825650750.