Our Policies

We understand that sometimes things can go wrong and in such circumstances, we are committed to dealing with complaints and appeals in a fair manner.  If you have a complaint or you wish to appeal a decision, please ensure that you read our Complaints & Appeals Procedures below.  If you require any help or assistance, please feel free to contact us on 02825650750.


File Type File Name File Size Last Updated

ETT Appeals Policy

71 KB 23rd Jun 2017

ETT Fraud Policy

277 KB 23rd Jun 2017

ETT Complaints Policy

42 KB 23rd Jun 2017

ETT Complaint Form

272 KB 23rd Jun 2017

ETT Equality and Diversity Policy

204 KB 23rd Jun 2017

ETT Health & Safety Policy 2017 18

219 KB 11th Jan 2018

ETT Data Protection and Information Security Policy

519 KB 23rd Jun 2017

ETT Safeguarding Policy

386 KB 23rd Jun 2017

ETT Whistleblowing Policy

228 KB 23rd Jun 2017

ETT Maladministration Policy

61 KB 23rd Jun 2017

ETT Malpractise Policy

64 KB 23rd Jun 2017

ETT Appeals Form

361 KB 23rd Jun 2017

EAL Complaint Form

176 KB 23rd Jun 2017

Offers & discounts

Special offers, discount codes and vouchers are available from ETT. Terms & conditions of use apply:

  • Some of our offers must be used within a certain time period or they become invalid.
  • An ETT offer can not be used in conjunction with any other offer, unless otherwise agreed by ETT.
  • From time to time ETT may also provide discounted prices for last minute bookings.  If you have already booked onto an ETT course the price at the time of booking stands.
  • If you wish to cancel your place on a course, the ETT cancellation policy will apply.
  • Other terms & conditions may be applicable, please contact us for further information 02825650750.