Our Policies

We understand that sometimes things can go wrong and in such circumstances, we are committed to dealing with complaints and appeals in a fair manner.  If you have a complaint or you wish to appeal a decision, please ensure that you read our Complaints & Appeals Procedures below.  If you require any help or assistance, please feel free to contact us on 02825650750.

Policies

File Type File Name File Size Last Updated
pdf

ETT Appeals Procedure

 		182 KB 21st Oct 2020
pdf

ETT Fraud Policy

 		139 KB 21st Oct 2020
pdf

ETT Complaints Procedure

 		160 KB 21st Oct 2020
pdf

ETT Complaints Form

 		137 KB 20th Nov 2019
pdf

ETT Equality Diversity Policy

 		96 KB 21st Oct 2020
pdf

ETT Health Safety Policy

 		221 KB 21st Oct 2020
pdf

ETT Data Protection and Information Security Policy

 		204 KB 21st Oct 2020
pdf

ETT Safeguarding Policy 2020

 		192 KB 21st Oct 2020
pdf

ETT Whistleblowing Policy

 		107 KB 21st Oct 2020
pdf

ETT Maladministration Policy

 		130 KB 21st Oct 2020
pdf

ETT Malpractice Policy

 		130 KB 21st Oct 2020
pdf

ETT Appeal Form

 		121 KB 20th Nov 2019
docx

EAL Complaint-Form

 		176 KB 20th Nov 2019
pdf

Quality Policy Statement 2020

 		101 KB 21st Oct 2020
pdf

ETT Plagiarism Policy

 		182 KB 21st Oct 2020

Offers & discounts

Special offers, discount codes and vouchers are available from ETT. Terms & conditions of use apply:

  • Some of our offers must be used within a certain time period or they become invalid.
  • An ETT offer can not be used in conjunction with any other offer, unless otherwise agreed by ETT.
  • From time to time ETT may also provide discounted prices for last minute bookings.  If you have already booked onto an ETT course the price at the time of booking stands.
  • If you wish to cancel your place on a course, the ETT cancellation policy will apply.
  • Other terms & conditions may be applicable, please contact us for further information 02825650750.