Our Policies

We understand that sometimes things can go wrong and in such circumstances, we are committed to dealing with complaints and appeals in a fair manner.  If you have a complaint or you wish to appeal a decision, please ensure that you read our Complaints & Appeals Procedures below.  If you require any help or assistance, please feel free to contact us on 02825650750.


File Type File Name File Size Last Updated

ETT Appeals Procedure

414 KB 16th Feb 2018

ETT Fraud Policy

453 KB 16th Feb 2018

ETT Complaints Procedure

392 KB 16th Feb 2018

ETT Complaint Form

272 KB 23rd Jun 2017

ETT Equality & Diversity Policy 2018

95 KB 19th Jul 2018

ETT Health & Safety Policy

639 KB 16th Feb 2018

ETT Data Protection and Information Security Policy

529 KB 16th Feb 2018

ETT Safeguarding Policy

567 KB 16th Feb 2018

ETT Whistleblowing Policy

388 KB 16th Feb 2018

ETT Maladministration Policy

398 KB 16th Feb 2018

ETT Malpractice Policy

391 KB 16th Feb 2018

ETT Appeal Form 2016

361 KB 16th Feb 2018

EAL Complaint Form

176 KB 23rd Jun 2017

Quality Policy Statement

335 KB 9th Apr 2018

Offers & discounts

Special offers, discount codes and vouchers are available from ETT. Terms & conditions of use apply:

  • Some of our offers must be used within a certain time period or they become invalid.
  • An ETT offer can not be used in conjunction with any other offer, unless otherwise agreed by ETT.
  • From time to time ETT may also provide discounted prices for last minute bookings.  If you have already booked onto an ETT course the price at the time of booking stands.
  • If you wish to cancel your place on a course, the ETT cancellation policy will apply.
  • Other terms & conditions may be applicable, please contact us for further information 02825650750.